Return Instructions
Please note, that for health and safety reasons, food items cannot be accepted.
All products require a Return
Authorization Number (RA #) prior to being returned. This number can be
obtained by calling our store at (860) 461-0667.
All items
must be in brand new, unused condition and include all original packaging,
components, manuals, and documentation.
All returns must be postmarked no later than 30 days from the original invoice date (shipping date) and include a printed and completed return form.
All
non-defective, non-damaged returns are subject to a 12% restocking fee (NOTE: This fee covers our initial
shipping cost of the item to you, as well as payment processing and refund
processing fees).
If, however,
you prefer an in-store credit, this fee is waived. The restocking fee may also
be waived if the customer places a qualifying reorder for the same amount
or more. In this case we will refund the original form of payment in full once
the return is processed. You must contact us with an order number showing that
you have placed a qualifying reorder before the return is processed for the
restocking fee to be waived.
For non-defective / non-damaged items,
the customer is responsible for return shipping and any other costs
associated with shipping the items back to our facility. For your
protection we recommend that you use a traceable method of shipment that
can provide you with delivery confirmation. We also recommend that the
item shipped be insured. Cookshop Plus is not responsible for lost or
damaged returns. All UPC codes must be intact for an item to be
returnable. Products missing UPC codes are NOT returnable.
Note: If your item is defective, please
refer to our Defective/Damaged Merchandise Policy (below)
Return Requirements:
- Product must be unused, due to the nature of the product we sell
- Product must be complete with all
original components and in the original manufacturer's packaging
- Product must have any standard
certification labels (UPC code, etc.) intact
- Product must be free from customer
damage of any type, including, but not limited to dents, scratches, cracks, or
signs of abuse
- Product must include a printed and
completed return form
Non-Qualifying Returns:
- Items that are returned to us without meeting the return requirements above will be rejected. We will contact you with a detailed reason for the rejection and the item will be returned to you at your expense.
- Food items are not able to be returned due to Food Health and Safety requirments.
Refund Policy
Please allow
ten (10) business days from the time of your request for refunds to appear on
your card. All refunds are processed back to the original card that was used.
In the case of a gift return, where you were not the original purchaser, refund
will either go back to the original card, or be available in the form of an
in-store credit.
In-Store Credit / Exchange Policy
If you
request in-store credit, once your return has been processed, you will be sent
an e-mail with a gift certificate for the amount of the original purchase price
to be used to re-order the item(s) of your choice. Please allow ten (10)
business days from the time it has been received at our facility for
processing.
Defective Merchandise Policy
Cookshop
Plus guarantees your merchandise will arrive in brand-new, perfect, working
condition. In the unlikely event that an item should arrive defective out of
the box, or should become defective within 30 days from the invoice date, we
will replace the item at no cost to you.
Please
contact our customer service team within this 30-day period at (860) 461-0667
to report the defect, and a pre-paid return shipping label will be sent to you.
Please be
advised that some manufacturers require us to have you contact them directly if
their item is received defective, though we will try to handle this process for
you whenever possible.
All
defective items are inspected upon arrival. If the merchandise is found to be
defective as stated, the replacement order will be processed at no cost to you.
If the item is found to be without defect, the item will be returned to you at
your expense. Any defects discovered after the initial 30-day period must be
handled through the manufacturer in accordance with the item's manufacturer
warranty.
Damaged Merchandise Policy
We take
pride in our shipping and packaging, in the unlikely event that you receive an
item that has been damaged in shipping, we will replace the item at no cost to
you. You must notify us within seven (7) days (time limit set by shipping
carrier claims policy) of receipt of the damaged merchandise to qualify for a
no cost replacement. If you are present at time of delivery and the box or
packaging appears damaged, please inspect the actual item for damage before
accepting it (the carrier will wait for you and allow you to inspect the item
itself). If you received or refused a damaged item, please call us at 860-461-0667
and we will handle the damage claim with the carrier (note this claim could
take up to 8 business days be completed), as well as send you a replacement
item at no cost to you.
Cancellation Policy
Orders may
be canceled up until they have shipped, once your order has shipped you will be
subject to our return policy.
Gift Purchase Exceptions
Holiday
Gift Orders placed
on or after Black Friday (the day following Thanksgiving) until Christmas Day
that are noted (please call us at 860-461-0667 to have us mark the order as a
"Gift" order), will be extended from the standard 30 days to 30 days
after Christmas Day.
All other
Gift Orders please
call us at 1-860-461-0667 to have us mark the order as a "Gift"
order. This will extended our return policy from the standard 30 days to 60
days total for your gift order.
Exceptions
can be made at our discretion and you may call before your order is received to
request it to be noted as a "Gift".